Legal
Return and Refund Policy
NextPiece is operated by Whimspot Inc. We stand behind the quality of the gear we curate for the local riding and outdoor community. Review the standard return guidelines and product-specific policies below.
Section 1 - Standard 14-Day Return Policy (Unused Gear)
For standard retail items, we offer a 14-day return window from the date of delivery or local pickup.
- Items must be brand new, completely unmounted, uninstalled, and in their original packaging with all included accessories and documentation.
- To initiate a return, email nextpiece@whimspot.com with your order number.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Once the returned item is received and inspected at our North Vancouver facility, refunds are processed to the original payment method within 5 to 7 business days. Original shipping charges are non-refundable.
Section 2 - Product-Specific Policies and Warranties
Certain high-performance components feature product-specific warranty coverage and return conditions. Warranty terms, durations, and exclusions vary by product.
- Refer to the relevant product page for applicable warranty terms, coverage details, and fulfillment instructions.
- If a product page does not explicitly state a warranty or specific return rule, the standard 14-day return policy applies.
- Any product-specific local warranties are fulfilled within the Metro Vancouver area through direct replacement or repair.
Section 3 - Drop Requests and Confirmed Orders
Submitting a Drop request does not create an order, reserve inventory, or require payment. We review requests in the order received and confirm availability, final price, and payment instructions separately.
- Confirmed Drop orders are tied to your selected model, size, and requested hardware. Once batch freight is locked, cancellations or size changes may not be possible.
- Mounting hardware must be unused and undamaged to qualify for a return under the standard policy.
- Tuning consumables, servicing seal kits, and spare parts are non-returnable once opened.
Section 4 - How to Submit a Claim or Return
To initiate a return or product-specific warranty evaluation:
- Email nextpiece@whimspot.com with your order number, photo or video proof of the issue, and your bike make, model, and year where applicable.
- Our North Vancouver team will review the issue and provide return instructions or schedule a local inspection time slot.